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T-Mobile is reportedly moving others to newer, more expensive plans starting with the November billing cycle, unless consumers call the company to unsubscribe.
The forced migration appeared on Reddit two days ago and was shown through The Mobile Report, which published portions of leaked documents indicating how adjustments to the plan will be implemented. T-Mobile also showed the transfer to CNET, telling the news site that “there will be a buildup of about $10 according to the migration. “
“We’re looking at tactics to offer more to our consumers through our services, so we’re moving a small number of those who had older pricing plans to newer plans that will give them enhanced features,” T-Mobile told CNET.
The Mobile Report article states that users “can tap as soon as they are notified about pending adjustments, and after hearing an argument as to why they deserve to migrate anyway, they will be allowed to opt out of the migration. “plans like Go5G or Essentials, depending on what they’ve had lately.
Users who need to keep their current plan call T-Mobile after receiving the notification that will be sent starting Tuesday of next week.
The leaked documents show what visitor services representatives are trained to tell users. Instead of saying the value is increasing, representatives will say, “We’re not increasing the value of any of our packages; We’re offering you a newer package. “with more benefits at a different cost. That’s the talking point visitor services representatives should use if a visitor mentions seeing classified ads “about how T-Mobile wouldn’t possibly increase the value of my plan. “
Customers will upgrade to a plan if they have one of the following plans introduced in previous years: Simple Choice/Select Choice, Magenta, Magenta 55, ONE Plan, and Simple Choice Business.
Something is happening with the Magenta plan. A T-Mobile document featured in The Mobile Report article indicates that Magenta consumers will migrate to Go5G. But it also says some Simple Choice and Select Choice consumers will migrate to Magenta. T-Mobile’s existing list of plans includes Magenta, so it’s unclear why someone with this plan would be automatically migrated.
In 2015, then-CEO John Legere introduced the “Uncontract” in which Simple Choice consumers can simply keep their plans at the same value “for as long as the customer lasts. “T-Mobile recently has a “value locked,” but only for consumers on secure plans who activated their account after April 28, 2022.
Customers who activated their account before April 28, 2022 were eligible for the Contract Cancellation Guarantee, which no longer promises that fees will not increase. T-Mobile’s value lock page reads, “We have committed to pay the payment for the last month’s recurring service. If we raise the values and you leave, let us know within 60 days. “
Existing T-Mobile plans range from $60 to $100 per month for a single line or $5 more if you don’t get the AutoPay discount. Recently, T-Mobile began requiring a debit card or connected bank account to qualify for the AutoPay discount, which would possibly cause fear for users due to the company’s history of breaches and knowledge leaks.
One of the leaked documents states that consumers will get a steady monthly increase of $5 or $10 per line, depending on the plan they currently have. The document states that the increase can be offset by the $5 AutoPay reduction, but this reduction has been available for years.
Customers whose plans are about to be replaced are expected to receive email and SMS notifications starting Oct. 17, though a document says “the timeframe will vary depending on the customer’s billing cycle. “Notifications will “come with a link to a touchdown. “page with the main points of the plan and an option to call Care to opt out of this plan migration,” the document reads.
It will be conceivable to revert to a previous plan for at least some time, even if consumers don’t opt to cancel it in time. A document that outlines some visitor service scenarios instructs sales reps how to respond if a user says, “I just got my new bill and you replaced my plan without telling me. “
Representatives should tell customers, “We recently notified you about a replacement in your plan” and that if the plan “does not meet your needs, I can send you the opt-out request to keep your current plan. “”.
We reached out to T-Mobile today and will update this article if we get more details. (Update October 13: After this article was published, T-Mobile provided us with the following statement: “We know consumers who we believe will benefit from the additional features of our new plan options. We talk to those consumers about our plans to move them to those newer plans and, according to the percentage, the benefits that come with the plan, the effect on the value according to the line, and when the upgrade will take place. These consumers will have the option to upgrade to the new plan, to another rate plan available to T-Mobile, or, in this case, cancel the subscription and remain on their existing plan. If you do not receive a notification, it will have no effect. “)
T-Mobile, once a small mobile phone company battling the AT giants
On Reddit, T-Mobile users called the substitution a “shady” and “tedious” decision. “We’re slowly becoming a Canadian wireless industry with high costs everywhere,” one user wrote. Another wrote, “How long will it be before you are forced?”Going without an option?1 year ?2 ?Removing a VZW/ATT is unavoidable at this point. “
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