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Obligations
T-Mobile is again accused of failing to touch customer information after a worker at one of its retail stores stole nude photographs from a customer’s phone as it arrived at the industry on an old device, according to a complaint filed Friday.
The incident is similar to at least eight other incidents committed against T-Mobile in the past, according to court records and media reports. The lawsuit comes as cellphone corporations and other tech giants face increasing pressure from lawmakers to do more with visitor data. .
The lawsuit, filed in Washington state court, accuses T-Mobile of failing to properly exercise its retail workers and “turning a blind eye” when workers use their data to borrow visitor data under the guise of helping them with data maintenance and transfer.
“For about a decade, T-Mobile consumers in the U. S. have been able to find a way to”U. S. employees have routinely reported, as evidenced by news reports and lawsuits, of occasions when retail store workers stole their intimate videos, private photographs, and bank accounts,” the lawsuit alleges. , T-Mobile has failed to implement common-sense security hardware or software to protect consumers from the exploitation of their knowledge and privacy in ordinary transactions at the T-Mobile store. “
In a statement, a T-Mobile spokesperson said, “This is a worker at a legal third-party store and has been terminated. While we can’t comment on the main points of this ongoing case, we would like to emphasize that you take visitor protection and issues like this very seriously. We have policies and procedures in place to protect visitor data and expect them to be followed.
The victim, who is referred to only as “Jane Doe” in the complaint, says she went to a T-Mobile store in the Columbia Center shopping mall, about 200 miles southeast of Seattle, last October to upgrade her iPhone XS Max to an iPhone. 14 Pro Max. There, he passed the old device to a worker so he could transfer his knowledge to the new device.
While he had the phone, he discovered nude photographs of the victim and a video of her having sex with her spouse on the XS Max’s camera roll and sent them to Snapchat, the lawsuit claims.
Once the transaction was complete, Jane assumed her knowledge had been wiped from the old phone until later that night, when she checked her Snapchat and discovered that the photographs had been sent to an unknown account, which police then traced back to the T-Mobile employee. . .
“Anxious and worried, Jane hurriedly returned to the T-Mobile store with her mother to speak with the store manager,” the lawsuit states. “Meanwhile, while Jane sought help at the T-Mobile store, the unauthorized user continued to log into their social media accounts on the iPhone XS Max. “
At first, staff claimed there had been no exchange that day, but with the help of mall security and local police, Jane’s old phone was discovered in the back room.
“Instead of helping Jane deal with the sexual privacy crime, the T-Mobile official said that if Jane sought access to the old device that had been used against her, Jane would pay them the amount they had reduced for her. the exchange. ” the lawsuit states. “Jane’s mother, on Jane’s behalf, surrendered and paid the amount. “
Subsequently, the worker was charged with first-degree intrusion into a computer, a felony, and disclosing intimate images, which is a felony in most states, according to the lawsuit. He pleaded guilty last month, according to the complaint.
The complaint filed through Carrie Goldberg and Laura Hecht-Felella with the C. A. Goldberg Firm and Emma Aubrey of the Washington-based law firm Redmond.
Goldberg, who lashes out at tech giants for failing to protect consumers, called his new lawsuit “a classic case of a giant company” that views harm to consumers as a burden on its business.
“T-Mobile has known for a long time that its negligent hiring and lack of protective policies will result in the sexual exploitation of at least some of its customers,” Goldberg told CNBC.
“T-Mobile offers meaningful incentive systems to incentivize consumers to upgrade their devices and return them to their old devices. But the sad fact is that T-Mobile knows that workers borrow consumers’ most intimate photographs and videos from the old devices they discard. Goldberg added. This case proves that no one deserves to feel that their privacy is safe at T-Mobile. “
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